We proudly offer an absolute satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
100% Safety & Security Guaranteed. At trendyladythings.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!
BUY WITH CONFIDENCE
We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can enjoy the best shopping experience.
100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. We are always ready to give you the best solutions!
Shipping & Payment
Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Trendy Lady Things (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trendyladythings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Reviews
Our reviews are verified for authenticity
4.9 out of 5
10 reviews
5 stars
(9)
4 stars
(1)
3 stars
(0)
2 stars
(0)
1 star
(0)
Write a Review
I***a
7 Oct 2019
Perfect shoes. Nice colour, light and flexible. Very comfortable. Suitable also for a feet that is not narrow.
Yes, I recommend this product
M***a
16 Sep 2019
Nice booties! They made me perfect! And they arrived in very good time! Thanks for the present.
Yes, I recommend this product
Customer
10 Sep 2019
I received my item today, thank you so much store. the item was good and as pictured, fit perfect I recommend. I didn´t communicate with the seller
Yes, I recommend this product
Customer
8 Sep 2019
Excellent boots, got at a good discount, visually very much like. There was a delay, but the store allowed everything in my direction. Thank you very much! Excellent seller, excellent product. I recommend to buy shoes of this seller.
Yes, I recommend this product
Customer
8 Sep 2019
Product in excellent condition, i highly recommend it very comfortable to use congratulations to the manufacturer
Yes, I recommend this product
Customer
5 Sep 2019
Sits delicious and condition good and perfect size
Yes, I recommend this product
Customer
5 Sep 2019
thank you so much I am definitely coming back for more
Yes, I recommend this product
Customer
5 Sep 2019
Amazing the fit is great! The shoes look like a million dollars! I will order more
Yes, I recommend this product
Customer
5 Sep 2019
The parcel was received, the courier delivered to the address. Doubted the size, but chose exactly, comfortable. Thank you.
Yes, I recommend this product
Customer
1 Sep 2019
I´m satisfied. Fit me well and look good. I appreciated the little presents inside the parcel. The shoes arrived in a reasonable length of time.
Yes, I recommend this product
FAQs
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world* *with some exceptions
Will i be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@trendyladythings.com
Can i cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@trendyladythings.com
Perfect shoes. Nice colour, light and flexible. Very comfortable. Suitable also for a feet that is not narrow.
Nice booties! They made me perfect! And they arrived in very good time! Thanks for the present.
I received my item today, thank you so much store. the item was good and as pictured, fit perfect I recommend. I didn´t communicate with the seller
Excellent boots, got at a good discount, visually very much like. There was a delay, but the store allowed everything in my direction. Thank you very much! Excellent seller, excellent product. I recommend to buy shoes of this seller.
Product in excellent condition, i highly recommend it very comfortable to use congratulations to the manufacturer
Sits delicious and condition good and perfect size
thank you so much I am definitely coming back for more
Amazing the fit is great! The shoes look like a million dollars! I will order more
The parcel was received, the courier delivered to the address. Doubted the size, but chose exactly, comfortable. Thank you.
I´m satisfied. Fit me well and look good. I appreciated the little presents inside the parcel. The shoes arrived in a reasonable length of time.